1. Introduction At Direct Drive Logistic (“we,” “us,” “our”), accessible from www.directdrivelogistic.com, the privacy of our visitors and clients is a primary priority. This Privacy Policy outlines the types of information we collect and record and how we use it to provide our services. This policy is governed by the applicable laws of Iraq.

If you have additional questions, please contact us at Erbil@DirectDriveLogistic.com.

This policy applies only to our online activities and is not applicable to any information collected offline or via channels other than this website.

2. Consent By using our website and requesting our services, you hereby consent to our Privacy Policy and agree to its terms.

3. Information We Collect We collect information that is necessary to provide you with our logistics and transportation services.

• Information You Provide Directly: When you contact us via email, phone, or our website’s contact forms, we collect the information you provide, such as your name, company name, email address, and phone number, along with the contents of your message.
• Information for Logistics Services: To provide a quote and execute a shipment, we collect essential service information, which may include shipper and consignee details, addresses, cargo descriptions (type, weight, value), and other data required for transportation and customs documents.

4. How We Use Your Information We use the information we collect to:

• Provide, operate, and manage our logistics services from door-to-door.
• Process your requests for quotes, bookings, and shipments.
• Communicate with you regarding customer service, service updates, and shipment status.
• Ensure compliance with transportation and customs regulations.
• Improve our service offerings.
• Prevent fraudulent activities and enhance security.

5. Sharing Your Information for Service Fulfillment To successfully perform our logistics services, we must share necessary information with essential third parties. This sharing is done solely for the purpose of fulfilling your shipment order. These parties may include:

• Shipping lines, airlines, and other transportation carriers.
• Customs authorities and border control agencies in the countries of origin and destination.
• Port and terminal operators.
• Partner agents who assist with local parts of the delivery.

We only share the data required to complete the transport and customs clearance process and will not share your data with any third parties for marketing purposes.

6. Data Security We are committed to protecting the security of your information. We use a variety of reasonable and appropriate technical and organizational security measures to help protect your personal data from unauthorized access, use, or disclosure. This includes the use of Transport Layer Security (SSL) encryption for data transmitted through our website. While we take significant steps to safeguard your data, no security system is impenetrable.

7. Log Files and Cookies Direct Drive Logistic follows a standard procedure of using server log files. These files log visitors when they visit the website and collect non-personally identifiable information like IP addresses, browser type, and timestamps for the purpose of administering the site and analyzing trends.

Our website uses basic ‘cookies’ to enhance user experience, for example, to remember visitor preferences. These cookies do not track personal information and are used for website functionality only.

8. Your Data Rights You have the right to contact us to request access to the personal information we hold about you, or to request that we correct or update any inaccurate information. To exercise these rights, please contact us at the email address provided in this policy.

9. Children’s Information Our services are not directed to individuals under the age of 18. We do not knowingly collect any Personal Identifiable Information from children. If you believe that your child has provided this kind of information on our website, please contact us immediately so we can promptly remove it from our records.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We encourage you to review this page periodically for any changes.

11. Contact Us If you have any questions about this Privacy Policy, please contact us:

Direct Drive Logistic Email: Erbil@DirectDriveLogistic.com Website: www.DirectDriveLogistic.com Mobile/WhatsApp: (+964) 750 953 9899